FAQ
1. Do you offer items that are ready-made? Yes, we offer a wide range of pre-made items available for immediate purchase. These include seasonal décor, drink coasters, pens, signs, and more. Each item is crafted with care, precision, and attention to detail.
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2. Can I order custom-made products? Absolutely! We specialize in custom laser engraving and design. Whether you're looking for personalized gifts, promotional items, or unique pieces for your home, we can create something specifically for you. The cost of custom work will depend on the complexity and time required for the design.
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3. Is there a minimum order quantity for bulk or promotional items? For bulk orders, especially for promotional items, we offer special pricing for orders of 100 pieces or more. Contact us directly to discuss your specific needs, and we’ll work with you to create the perfect promotional items for your business or event.
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4. How long does it take to receive my order? Turnaround times vary based on the size and complexity of your order. For smaller, pre-made items, orders are typically shipped within 3-5 business days. For custom or bulk orders, the timeframe will depend on the scope of the project. We will provide you with an estimated delivery time once we confirm your order details.
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5. Is there an additional cost for custom work? Yes, custom designs come with an additional cost, which will vary depending on the amount of work involved. This may include creating new designs, special materials, or intricate engraving work. We will provide a full quote before starting any custom project.
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6. Do you accept returns? All sales are final. Each product is inspected and tested by hand to ensure quality before shipping. In the event that your product arrives damaged, please contact the shipping company directly to file a claim for damages caused during transit.
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7. Can I see a preview of my custom order before it's made? Yes, for custom orders, we provide a digital preview or design proof before we begin production. This ensures that you are happy with the design before any engraving work is done.
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8. What materials can you engrave on? We can engrave on a variety of materials including wood, metal, bamboo, and more. Contact us if you have specific material requests, and we'll let you know if it’s possible!